Key Topics:
• Performance measurement and analysis
• Balanced scorecard implementation
• Customer satisfaction metrics

Concepts Covered:
• Calculating return on capital employed (ROCE)
• Determining operating profit margin and asset turnover
• Understanding the balanced scorecard framework and its perspectives

Description: The case required analyzing Nicholson Co’s performance using financial ratios and the balanced scorecard framework. Tasks included:
• Calculating key financial ratios such as ROCE, operating profit margin, and asset turnover.
• Evaluating additional statistics, including the percentage of customers lost and sales from new products.
• Interpreting balanced scorecard perspectives to assess customer satisfaction, innovation, and internal processes.